1. Municipal leadership and management
Owen Sound's population has stagnated for more than two decades, while the size and cost of the municipal management structure have increased significantly. What changes would you make to ensure that the City's senior management structure is lean, accountable and focused on results rather than simply administering the status quo? Would you support recruiting a City Manager with a demonstrated record of organizational transformation, cost reduction and successful change management? Would you also support establishing fixed-term, renewable contracts for senior management positions, with a significant portion of compensation tied to measurable performance objectives established by Council?.
My understanding is that the city currently has a little over 150 FTEs. It's important for each employee to have a clear job description, reporting accountability and clear KPIs tied to advancing the work that they have been hired to do under the direction of their supervisor and ultimately back to council direction. Remuneration increases should not be a given but should be tied to the achievement of KPIs.
Focusing on results is also tied to the speed and efficiency with which results get achieved. In talking with business owners and individual citizens seeking simple permits, it would seem that there is often too much process and bureaucracy with permits and approvals rather than focusing on the customer - the business or citizen. So reviewing procedures and processes for routine applications etc. should be undertaken with a view of minimizing the time to process such applications.
Yes. Given that one of the complaints I have heard consistently in my discussion with citizens is that "nothing ever changes" with city hall. Those may be anecdotal perceptions but perceptions are people's reality. Owen Sound should be a magnet for industry and tourism given its geographic positioning but has been unable to move the needle very much on either front. The city can ill- afford to keep doing the same thing and expect different results.